FAQ

We do our best to take photos and video in daylight for colour accuracy, but please note every monitor or mobile display has a different output capability.

Each natural rock mineral, gemstone bead, and pendant is genuine, unique, and will have slight variation in appearance. The piece you receive will be one of a kind.

Size is measured by hand and may have +/- 0.5mm size difference than stated.

In regards to beaded jewelry, the amount of beads per bracelet/necklace is adjusted accordingly to your selected length. We do our best to have minimal affect to overall design concept.

Everything is handmade in Vancouver, BC, Canada.

Many of our rock minerals are personally found by us! Rockhounding has lead us to nephrite jade, serpentine, quartz, shert, pyrite, and much more. We also love to support our local enthusiasts, and have connections to raw nephrite jade.

For our jewelry, we buy from locally and globally. All building components and beads have been carefully selected for quality and design vision in mind. We search in person, and online for necessary products.

Bracelet length is the total bead length.
1. Measure your wrist with a flexible measuring tape – if you don’t have measuring tape: use a string or strip of paper and wrap it around your wrist. Mark where it conjoins and then measure with ruler.
2. Take the measurement and add 0.5 inch for a comfortable fit, or add 0.75 inch for a loose fit.
3. Total measurement is your bracelet length. Select size (or go up to closest size) from Etsy listing.

If you have an existing necklace in a length that’s close to what you want, unhook the necklace and measure it with a ruler. Make note of the length and use the measurement as a rough guide.

OR 

1. Stand in front of the mirror and loop a string around your neck. See where you like it sitting and mark where the string conjoins.
2. Lay string out and measure with a ruler.
3. The measurement is your necklace length. Select closest size (for chokers, go up to closest size) from Etsy listing.

Check to see if a necklace length is right for you:
1. See length options on product listing. Take a piece of string and make measurement with a ruler. Mark the string.
2. Loop string around neck to see if you like where it sits.
3. Repeat Steps 1 + 2 for additional necklace lengths you would like to try.
4. If you are happy with a particular size, great! Select it from Etsy listing.

Please see JEWELRY CARE. 

Returns and/or exchanges are accepted. Please contact within 7 days of delivery. Dispatch items back within 14 days of delivery. Buyers are responsible for return postage costs. Item is to be returned in original condition otherwise buyer is responsible for any loss in value.
If you have any issues, please contact us through original place of purchase (Etsy).